1. Why do we process your personal data?

Reveri collects and processes the following types of personal data:

• Customer identification data (name, age, gender);
• Contact data (phone number, address, email);
• Geographical information (city, country);
• Order customization details and related messages;
• Browsing data (IP address, device type);
• Order history (quantity purchased, purchase date, buyer name, order number);
• Payment data;
• Communication history with the Reveri team (via email or online chat);
• Marketing and logistics data (sales, after-sales service, email campaigns);
• Video surveillance data at physical stores;
• Application data (CV and cover letter).

If necessary, we will inform you when providing personal data is required to access or use certain services.

2. Where is personal data collected from?

We primarily collect personal data directly from you when you contact us through our website.

We strive to ensure your data remains accurate and encourage you to update it if there are any changes.

3. What are the purposes of our data processing?
3.1 Processing purposes

We process personal data to:

• Manage and respond to customer inquiries;
• Evaluate customer service quality;
• Track orders and deliveries;
• Manage payments;
• Provide after-sales services;
• Manage communications.

3.2 Legal basis

We only process data if at least one of the following conditions is met:

• Your consent has been obtained;
• We or a third party have a legitimate interest;
• Processing is necessary for a contract between you and us;
• We are complying with legal or regulatory obligations.

4. Who do we share your personal data with?

We do not share your data with third parties unless required by law.
Authorized recipients of collected data include:

• Authorized Reveri staff;
• Competent authorities or courts.

We ensure that only authorized individuals have access to the data. Data is processed under strict privacy policies.

5. How long do we retain your personal data?

Personal data is retained for as long as necessary to manage our commercial relationship with customers and prospects. Our retention policy is available upon request.

6. What are your rights?

Under applicable regulations, you have the right to:

• Request access to your personal data;
• Request correction of your personal data;
• Request deletion of your personal data;
• Restrict the processing of your personal data;
• Object to data processing;
• Withdraw your consent (if applicable);
• Specify how your personal data should be handled after your death.

For inquiries or to exercise your rights, please contact us at [email protected].